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Financial Aid Service Review
Please take a moment to let us know how we are doing.
How many times have you and/or your family visited the WVU Financial Aid Office on a walk-in basis?
How many times have you and/or your family visited the WVU Financial Aid Office on a walk-in basis?
Never (please skip to question 5)
Once
2-5 times
More than 5 times
On average, how long did you and/or your family have to wait before you were helped?
On average, how long did you and/or your family have to wait before you were helped?
Optional
1-5 Minutes
6-15 Minutes
16-30 Minutes
I was there for a pre-set appointment
Did you find the staff to be courteous?
Did you find the staff to be courteous?
Optional
Yes
No
Did you find the staff to be helpful?
Did you find the staff to be helpful?
Optional
Yes
No
Have you tried to reach the WVU Financial Aid Office by phone?
Have you tried to reach the WVU Financial Aid Office by phone?
Yes (Please answer question 6)
No (Skip to question....)
Did you have difficulty reaching the WVU Financial Aid Office by phone?
Did you have difficulty reaching the WVU Financial Aid Office by phone?
Optional
Yes (Please answer question 7)
No (Please skip to question 8)
Please indicate the problem you had. (Please check all that apply)
Please indicate the problem you had. (Please check all that apply)
Optional
Persistent busy signal
On hold too long
Referred to wrong person
Did not get the help I needed
Did you find the WVU Financial Aid website helpful and user friendly?
Did you find the WVU Financial Aid website helpful and user friendly?
Yes
No
Did you find the information you needed on WVU's website?
Did you find the information you needed on WVU's website?
Yes
No
Have you received printed information or forms from WVU's Financial Aid Office?
Have you received printed information or forms from WVU's Financial Aid Office?
Yes (Please answer question 11)
No (Please skip to question 12)
Did you find the printed information easy to understand?
Did you find the printed information easy to understand?
Optional
Yes
No
Do you prefer to receive information regarding your financial aid online or through standard mail?
Do you prefer to receive information regarding your financial aid online or through standard mail?
Online
Standard mail
Overall how would you rate the service of WVU's Financial Aid Office?
Overall how would you rate the service of WVU's Financial Aid Office?
Excellent
Good
Fair
Poor
Please tell us about yourself. (check all that apply)
Please tell us about yourself. (check all that apply)
Prospective Student
Currently enrolled student
Transfer student
Visiting student
Undergraduate student
Graduate student
International student
Parent/Other
When did you complete the FAFSA?
When did you complete the FAFSA?
January
February
March
April
May
June
July
August
September
October
November
December
I have not filed the FAFSA
Were you informed about your financial aid in a timely manner?
Were you informed about your financial aid in a timely manner?
Yes
No
Not Applicable
Did you receive an adequate amount of financial aid?
Did you receive an adequate amount of financial aid?
Yes
No
Not Applicable
Was financial aid a factor in your decision to enroll at WVU?
Was financial aid a factor in your decision to enroll at WVU?
Yes
No
Not Applicable
Was your aid paid to your account before classes began?
Was your aid paid to your account before classes began?
Yes
No
Not sure