Direct Loan Exit Counseling

Important requirement for all students who have borrowed or are currently borrowing federal student loan funds and who are either dropping below half-time enrollment or leaving WVU during at the end of the current semester:

For example, if you are …

• dropping below half-time enrollment
• graduating
• transferring to another school
• sitting out this term
• beginning a leave of absence
• stopping out of college

If so, you are required to complete an Exit Counseling for borrowers in the federal loan programs shortly before you graduate, withdraw, or otherwise cease to attend school at least half-time.

If you are graduating, you should automatically receive information via e-mail with instructions for completing the Exit Counseling process. If you do not receive these materials before the end of the semester, you must contact the WVU Loan Officer at the Office of Student Accounts at 304-293-2809 so that information can be sent to you to provide you with a PIN for the Exit Counseling process.

If you are leaving at the end of this semester WVU or dropping below half-time enrollment during this semester, you must notify the WVU Loan Officer at the Office of Student Accounts at 304-293-2809 so that information can be sent to you to provide you with a PIN for the Exit Counseling process.

Students who have received information regarding Exit Counseling and their PIN, will be directed to complete the process online through our servicer Educational Computer Systems Inc. (ECSI).

What if I do not complete the Exit Counseling?

Students who do not complete Exit Counseling before leaving WVU, will have a hold placed on their records until the requirement is satisfied. The hold prohibits you from obtaining transcripts or grades and from registering for classes at West Virginia University. Once you have completed the loan exit counseling requirement, the hold will be released.

How do I complete the Exit Counseling?

1. Access the website for Educational Computer Systems, Inc. (ECSI) at htp://ecsi.net
2. Click on “Borrowers”
3. In the “My Account” box click on “Login to My Account” using WVU’s School Code 31, your Social Security Number, and your PIN
4. Click the “Exit Interview” option and then click the “Exit Interview” button to begin the process

NOTE: The ECSI PIN, which is different from your US Department of Education PIN, will be included in an email to you when you either apply for graduation or notify the WVU Loan Officer at the Office of Student Accounts at 304-293-2809 that your enrollment status is changing. If you do forget your PIN, you can request the PIN at http://www.ecsi.net. Click on “Borrowers.” In the “My Account” box click on “Retrieve Login Credentials.”